The Workflow Owns the Gap

Leah says its agents now run legal, contracting, procurement, and finance workflows end to end for more than 400 enterprise customers.

That phrase matters more than the customer count.

Most companies still picture AI as a helper sitting beside an employee. Draft this. Summarize that. Find the missing clause. Useful, but still dependent on a person who knows what happens next.

Workflow is different. Workflow has triggers, permissions, systems of record, exceptions, approvals, audit trails. It has all the ugly connective tissue that never shows up in the demo.

That is where agents are moving.

The hard part is not giving an agent access to a procurement system. The hard part is admitting nobody can clearly explain the procurement path in the first place. Who owns intake? Who checks policy? Who chases missing context? Who approves the edge case? Who is accountable when the work crosses departments and stalls in the seam between them?

An agent will not magically clean that up. It will expose it.

This is the part leaders should pay attention to. Agentic software is starting to package responsibility, not just capability. The vendor can sell the agent. The company still has to define the work.

Before buying anything, pick one recurring workflow and write down every handoff. If that exercise gets uncomfortable, good.

You found the gap.